Overview
FoneTopup is committed to protecting your privacy. This policy explains how we collect, use, and share personal data when you use our website and services.
1. Information we collect
- Account details such as name, email, and phone number.
- Transaction details, including product selection, amount, and delivery status.
- Payment metadata from our payment providers (we do not store full card numbers).
- Usage and device data such as IP address, browser type, and pages visited.
- Support communications and messages you send to us.
2. How we use your information
- To provide services and deliver top-ups, vouchers, and unlocking orders.
- To process payments and manage refunds where applicable.
- To prevent fraud and protect customers and our business.
- To respond to support requests and communicate service updates.
- To improve the site and user experience.
- To comply with legal and regulatory obligations.
3. Legal bases (GDPR/UK GDPR)
- Contract: to provide the services you request.
- Legitimate interests: to secure our platform and prevent fraud.
- Legal obligation: to comply with applicable laws.
- Consent: where required for optional cookies or marketing.
5. Payments and card processing
Payments are processed by PCI-compliant payment providers. We do not store full card details on our servers. Payment providers may process your data in accordance with their own privacy policies.
7. Data retention
We retain personal data only as long as needed for service delivery, legal obligations, and legitimate business needs.
8. Data security
We use appropriate technical and organizational safeguards to protect personal data. No system is 100% secure, but we continuously review our controls and procedures.
9. Your rights
Depending on your location, you may have rights to access, correct, delete, restrict, or object to processing of your personal data, and to request data portability. You can exercise these rights by contacting us.
10. Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page with an updated effective date.
11. Contact us
If you have any questions or concerns about this Privacy Policy, please contact us:
- Email: privacy@fonetopup.com
By using our services, you acknowledge that you have read and understood this Privacy Policy.